SAP has doggedly stuck to its plan to improve the support of their clients in an ever increasingly complex technological world. Their announcement of Enterprise Support and the subsequent 5% increase in maintenance costs has gone down like a lead balloon.
But to date, SAP has stuck to its guns......... the change is coming, staged, gradual but still inevitable ...... OR IS IT??
A recent article identifies the first chinks in the armour!
German and Austrian customers seem to have the law on their side and SAP has given way to allowing them to retain their current support contracts.
A landslide starts with a few loose rocks - the few loose rocks are moving - will it develop into a landslide?
Take a look at the article and make-up your own mind.
SAP Support Contract Concessions
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