FIRST UK GOLD after the Olympics

In the summer, GB did really well in winning and unprecedented number of golds in the Olympics (19 in all).
Well one more GOLD has been won recently that is worth note in the world of SAP.

SABIC UK have just been presented with the first ever WestTrax GOLD Award for an SAP system to be won in the UK.
What does this mean?
It means that SABIC UK, IT Manager, PAUL ETTRIDGE can now PROVE beyond doubt that his department are adding significant value to the SABIC UK Business.
Winning a GOLD Award (rather than Silver or Bronze) means that the SAP system in SABIC UK has set new Best Measured Values for several of the key criteria measured in the four areas of Cost, Quality, Productivity and Performance.

Bottom-Line: Paul and his team acn PROVE that they run an excellent SAP system that is low cost, high quality and provides great system performance boosting business productivity.

You should be able to PROVE to your business executive the same thing....... see http://www.csi10.co.uk/Solutions/Westtrax/Westtrax.html for more about WestTrax.

SAP Enterprise Support - showing first cracks

SAP has doggedly stuck to its plan to improve the support of their clients in an ever increasingly complex technological world. Their announcement of Enterprise Support and the subsequent 5% increase in maintenance costs has gone down like a lead balloon.
But to date, SAP has stuck to its guns......... the change is coming, staged, gradual but still inevitable ...... OR IS IT??

A recent article identifies the first chinks in the armour!
German and Austrian customers seem to have the law on their side and SAP has given way to allowing them to retain their current support contracts.
A landslide starts with a few loose rocks - the few loose rocks are moving - will it develop into a landslide?
Take a look at the article and make-up your own mind.
SAP Support Contract Concessions

SAP GRC - too technically challenging for some...

A UK based mid-sized SAP customer needed to be able to prove that the security of its systems was of the highest order - this was a business imperative - not a nice to have.
This mid-sized (by SAP standards) company decided that the SAP GRC was the most applicable solution after a trawl of the market and began the implementation 14month ago.
It was initially defined as a 4-5 month programme.
3 re-installs and several major escalations later they are happy to now prove to the business that 100,000's of risk and conflicts are now being managed down to only 1000's.
Why did this happen? Several reasons really:-
- the GRC system is technically very complex and bleeding-edge
- the newness of the solution meant that support was generally less-than-helpful
- SAP resources to help (even in emergency) were very few and far between
- a mid-sized SAP customer does not have the depth and breadth of technical resources to support such a complex implementation.
As the GRC programme comes to a close, the customer can show measurable value-add, and real credit goes to the tenacity and dogged determination of the customer programme team, but the pain of the journey will leave deep scars that will take a longtime to heal.

BOTTOMLINE: Think twice about SAP GRC if you have anything less than a complete and comprehensive bleeding-edge technology team.